Phone service resumes for TheHandi-Van, TheBus


After several days of technical difficulties, the telephone system for TheHandi-Van is back up and running.

However, the phone system for TheBus, while operational, isn’t quite back to normal.

In a statement, the city said:

“Call volumes are still high, but declining from Tuesday’s level. The main Customer Service phone number for TheBus (848-5555) is still not working, but a recording is informing callers to use 768-9880 instead. To access the HEA System by voice phone, customers may call 852-6000.

Technical difficulties for both began late Monday, which impacted the scheduling of TheHandi-Van appointments.

The city’s Department of Information Technology and Oahu Transit Services information technology staff worked to resolve the problem as quickly as possible.

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