HONOLULU (KHON2) - A newly married husband and wife from North Carolina have filed a class-action lawsuit against Marriott International and Kyo-Ya Hotels and Resorts.
The couple alleges they were not told hotel workers were on strike, and it ruined their honeymoon.
Ovais Inamullah, an emergency room physician at Duke University Hospital, and his wife Sana booked a 5-night stay at The Royal Hawaiian in Waikiki in October. But it was unlike the paradise experience they expected.
"They were ripped off. They planned what was supposed to be a lovely honeymoon in one of the nicest luxurious hotels on the island, and they did not get what they paid for," said their attorney, Bridget Morgan.
The Honolulu-based attorney said the couple had limited to no housekeeping services, valet parking, room service, pool attendants, and most of the restaurants and bars were not open.
"He described having to walk several blocks to park their car every time they leave, cause there was no valet service. They were very disappointed," said Morgan.
She adds The Royal Hawaiian did not tell the couple about the strike until they arrived - even though the hotel knew about the strike beforehand.
"They received a pamphlet that described how limited services would be. It did say they would receive headphones to block noise," said Morgan.
The newly married couple said they spent nearly 2400 dollars for their 5 night stay, and want their money back.
"Part of the thing so upsetting was they didn't have a choice. Or (the hotel) let them know, 'Hey we know you booked with us, but (the hotel workers arE) striking. They would have stayed somewhere else. They were deceived. Didn't feel they got what they bargained for. They felt ripped off," said Morgan.
KHON2 reached out to The Royal Hawaiian hotel, but have not yet received a response.
Paola Rodelas, Communications and Community Organizer with Local 5 says "Local 5 members are demanding that Marriott make one job enough to live in Hawaii."
The strike, which started on October 8, is ongoing.