First Hawaiian Bank confirms certain ATMs in Saipan were believed to be involved in a skimming incident.
Bank officials believe criminals used skimmer devices to capture data and then created cards that were sold and used for unauthorized transactions.
“We want to assure our Saipan customers that First Hawaiian Bank’s system network was not compromised,” said Ray Ono, First Hawaiian Bank chief banking officer. “We take our customer privacy very seriously and will be reissuing cards for affected customers. Customers can also protect themselves by contacting us to change their pin immediately. First Hawaiian Bank customers are not liable for fraudulent transactions on their accounts.”
Both Oleai branch ATMs, located at Oleai Center Beach Road, have been identified as involved in the ATM skimming incident with the window of exposure believed to be between March 12-28.
First Hawaiian Bank customers on Saipan and Guam may call toll-free (800) 545-6300 or (808) 844-4321 in Hawaii.
The bank will be reissuing cards to those affected. Customers are being advised to monitor their account statements and to notify their respective financial institution about any unauthorized transactions.
First Hawaiian Bank operates 57 branch locations in Hawaii, three in Guam and two in the CNMI.