HONOLULU (KHON2) — The County of Kauai says Spectrum informed them of an islandwide outage. Internet, cable TV, and phone services are down. Spectrum says it’s because a network fiber is damaged. Spectrum says services are being restored on Kauai and they hope to restore all services overnight. 

Customers of Spectrum, both residents and businesses, are feeling the impacts. We’re told the outage started after 8 o’clock Sunday night.

Spectrum provided the following statement:
“A third-party carriers network fiber has been damaged and it is impacting Spectrum services on Kauai. Our engineering team has engaged that carrier and is working with them to restore service as quickly as possible. We appreciate our customers’ patience as we work to restore service as quickly as possible.”

Kauai Mayor Derek Kawakami tells us the county’s telecommunications are connected through underwater cables and connections have been severed in the past. Mayor Kawakami says the county uses services from Hawaiian Telcom.

“Our services are up and running; however, this connection issue has impacted some of our transaction speeds, credit card payments, our Internet services has slowed down,” said Mayor Kawakami.

That’s because other companies use this damaged fiber as well. Hawaiian Telcom tells us some customers have degraded services but they are still operational because they have another connection.

Verizon Wireless customers are also impacted. The county says this may have affected some customers’ ability to call 911.

The Kauai Island Utility Cooperative said that its self-service kiosk outside of the KIUC main office and the credit department portal in the customer lobby is not working. KUIC said in-person payments are still acceptable.

Jeff Adams, who runs Ha Coffee Bar and Kuleana.work, is concerned that if an underwater cable is damaged repairs could take days. He says businesses and residents are already feeling the strain with many sales transactions having to be cash only.

“I have talked to Spectrum directly and they don’t have a backup. They have no copper or anything old school to back up. This is their only option coming into the island, so that’s the other thing that even the customer service people that I talked to for Spectrum Business were sort of scratching their heads like why isn’t there a backup,” said Adams.

The Mayor tells us this just shows how much we’re reliant on technology and this is a good reminder for families to have a backup plan.

UPDATE 9:00 P.M.
Hawaiian Telcom has contacted us: “We added capacity to our working fiber so HAwaiian Telcom internet customers’ experience should have returned to normal around 8 pm tonight.”