Register outage affects Starbucks stores nationwide, including Hawaii

Local News

Starbucks says a register computer glitch that disrupted sales at stores throughout the U.S., including Hawaii, and Canada has been resolved.

All stores are expected to open for business as usual on Saturday April 25.

The problem was so bad Friday that Starbucks was forced to close its stores early.

“We really got a sense for how deep Starbucks has penetrated into our society. When we saw people coming by, it looked almost as if they were turning into a panic when they couldn’t get into Starbucks and get their coffee,” said customer David Squeri. “I’ve seen people trying to get in and then run around to the door at the side and try and get in there, and then just sort of stare into the Starbucks for a few moments.”

According to a statement posted on the company’s website, “The outage was caused by a failure during a daily system refresh.”

Several Starbucks locations, including stores at Ward Gateway and Ward Village Shops, sold its beverages on a cash-only basis before closing.

Some told KHON2 they even got their drinks for free.

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