Phone and Internet services have been restored to all Hawaiian Telcom customers after six underground cables were severed in Aiea.
The damage occurred late Wednesday night, May 27, on Kamehameha Highway near the entrance to McGrew Point Naval Housing.
Hawaiian Telcom said a third-party contractor was digging to place new street lights when it accidentally severed the cables, cutting service to nearly 200 homes and businesses.
Technicians had to repair a 600 pair cable and splice a 2,100 pair cable. Repair work was done in the far right lane of Kamehameha Highway town-bound, which had already been blocked for rail construction.
Hawaiian Telcom will issue automatic credits to impacted customers for time out of service. It could take up to two billing cycles for customers to receive this credit.
If customers don’t receive a credit by their August bill, they should contact Hawaiian Telcom.