HONOLULU (KHON2) — Hawaiian Telcom officials say an abrupt power failure at its facility caused an island-wide TV service outage on Wednesday, March 3.
Service was fully restored around 11 a.m. on Thursday, March 4, according to Hawaiian Telcom.
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Officials said, the power failure caused primary and backup equipment to fail along with a number of hardware and software issues.
Customers are advised to reboot their TV device if they are still experiencing issues.
Those with persisting issues are advised to submit a support request here.