A UPS driver on Oahu was caught on camera throwing packages around, even kicking them. The video is quickly going viral.
The person who took this video wanted to remain anonymous, but said it happened in the Waikiki area Wednesday, at around lunchtime.
We reached out to UPS, which provided the following statement:
This is not how we train our drivers. UPS emphasizes delivery care and safety for placement of packages in vehicles and handling, despite a busy day and increased volume at this time of year. We identified the driver, took corrective action and have been engaged with the customer at this delivery location. We would not discuss specific individual personnel matters.
Overall, the company says lost or damaged packages are rare in the UPS system:
On average, UPS delivers more than 18 million packages each day, a number that can double during the busy holiday season. Mistakes – both human and machine – are made. Packages encounter vibration as they travel on conveyor systems and through the load/unload process. New automation systems in our large buildings leverage technologies to reduce handling and aid separation and package movement on the belts. That’s why we emphasize the importance of appropriate packaging for contents.
UPS says in the case of a package with damaged contents, a claims process must be initiated by the shipper.
If you receive such a package, you’re asked to contact the merchant or shipper of the package.