HONOLULU (KHON2) — There were thousands of Hawaii business inquiries and hundreds of complaints made through the Better Business Bureau last year. The State of Hawaii Data Book 2021 released last month lists these industries by the highest amount and shares the average settlement per complaint.

The numbers are pulled from the BBB Great West & Pacific records.

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MOST INQUIRIES

  • General contractor — 34,758
  • Plumber — 19,533
  • Roofing contractors — 17,239
  • Real estate — 16,012
  • Property management — 13,626
  • Exercise programs — 13,039
  • Electrician — 11,816
  • Construction services — 10,014
  • Auto repair — 9,460
  • Pest control — 8,502
  • Painting contractors — 8,486
  • Skin care — 8,053
  • Air conditioning contractor — 8,048
  • Lawyers — 7,831
  • Used car dealers — 7,735
  • Jewelry stores — 7,674
  • Moving companies — 7,614
  • Handyman — 7,282
  • Restaurants — 6,869
  • New car dealers — 6,117
  • Travel club — 5,811
  • Building contractors — 5,768
  • Landscape contractors — 5,637
  • Real estate agent — 4,268
  • Online shopping — 2,474

MOST COMPLAINTS

  • Airlines
    • 143 complaints
    • Average settlement per complaint: $4,122
  • New car dealers (includes new car repair issues)
    • 95 complaints
    • Average settlement per complaint: $4,596
  • Internet marketing services
    • 66 complaints
    • Average settlement per complaint: $539
  • Furniture stores
    • 65 complaints
    • Average settlement per complaint: $1,524
  • Property management
    • 57 complaints
    • Average settlement per complaint: $710
  • Used car dealers
    • 52 complaints
    • Average settlement per complaint: $1,247
  • Travel club
    • 50 complaints
    • Average settlement per complaint: $2,126
  • Bank
    • 42 complaints
    • Average settlement per complaint: $424
  • Hotels
    • 41 complaints
    • Average settlement per complaint: $3,354
  • Vacation rentals
    • 34 complaints
    • Average settlement per complaint: $3,338
  • Restaurants
    • 34 complaints
    • Average settlement per complaint: $90
  • Real estate
    • 30 complaints
    • Average settlement per complaint: $4,689
  • Fitness center
    • 27 complaints
    • Average settlement per complaint: $297
  • Jewelry stores
    • 26 complaints
    • Average settlement per complaint: $996
  • Online shopping
    • 20 complaints
    • Average settlement per complaint: $60
  • Pest control
    • 20 complaints
    • Average settlement per complaint: $1,269
  • Towing company
    • 20 complaints
    • Average settlement per complaint: $445
  • Sightseeing tours
    • 13 complaints
    • Average settlement per complaint: $968
  • Auto repair
    • 12 complaints
    • Average settlement per complaint: $2,054
  • Mail box rental
    • 11 complaints
    • Average settlement per complaint: $6,764
  • Travel agency
    • 10 complaints
    • Average settlement per complaint: $2,776
  • Clothing
    • 10 complaints
    • Average settlement per complaint: $480
  • Swimwear
    • 9 complaints
    • Average settlement per complaint: $71
    • NOTE: The average settlement amount for “swimwear” industry in the attachment was manually calculated based on the disputed amounts indicated in each complaint text (if available) since none were captured in the designated data field.
  • Resort
    • 6 complaints
    • Average settlement per complaint: $1,363
  • Online retailer
    • 5 complaints
    • Average settlement per complaint: $848

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