On Tuesday, we first told you about a glitch at a local bank that resulted in an outstanding balance of more than a trillion dollars.
Honolulu resident Angela Kwong told KHON2 according to her online account, she had an outstanding balance of more than $1.4 trillion after being hit twice with charges of $710 billion and change.
Turns out, she wasn’t the only one with an over-inflated outstanding balance.
On Wednesday, we spoke with Kauai resident George White, who logged on and discovered that his account showed a $710 billion outstanding balance.
“I saw these massive numbers and my first thought was ‘Well, my wife is going to kill me,'” he said.
White said he called the bank, and was told the system was down.
“I was a little bit frustrated or worried, especially nowadays with all the holidays and in general with cyber crime. Our credit ratings and our livelihood depend on the banks,” he said.
We got in touch with First Hawaiian Bank, who told us the glitch was visible to customers who logged onto their online accounts during a 20-minute window Wednesday.
In a statement, First Hawaiian Bank said:
“First Hawaiian Bank’s online banking platform experienced a glitch where customers viewing their accounts online were temporarily shown an incorrect balance. Within minutes of discovering the glitch, we were able to resolve the issue.
No actual customer information or balances were affected or compromised, the glitch was limited to the view shown in the online banking environment. We want to sincerely apologize to our customers for any inconvenience this may have caused and we are glad that this was resolved very quickly.”
Because it was only visible to customers who logged on during a short window, it’s not known exactly how many customers may have seen the inflated numbers.
We also don’t know why the system defaulted to the $710 billion figure.