66,500 people affected by driver’s licensing vendor hard disk crash

Local News

If you renewed your driver’s license last year, the city says there may be a problem with the data that you submitted. 

On Sept. 15, 2017, a server containing multiple disks managed by Marquis ID Systems (MIDS) for the State of Hawaii’s drivers’ licensing programs had a multiple hard disk crash.

Officials say there was no security or data breach. Encrypted storage media is still secured and in the possession of MIDS, but some data is not readable. 

Officials point out that your driver’s license is still valid, but if you need a new one, then you might have to bring those extra documents again.

If you renewed your license between Feb. 25 and Sept. 15, 2017, or applied for a state ID, or a permit, it’s possible that some of the documents you submitted might not be recovered because of the hard drive crash. You can find out exactly when your license was issued by checking the date that is just above your picture.

“We should know in the next couple of months whether the data is recoverable,” said Steve Purdy, vice president of sales of MIDS, the company hired by the city to manage the data.

Some 66,500 people may be affected, meaning they would have to resubmit their birth certificates, passports, fingerprint scans, etc. 

But that’s only if they need to get a new license, because it got lost, or if they need to get a gold star marking on it, an extra security measure that will be required starting October 2020 in order to use your driver’s license to get through airport security.

“This is more a matter of inconvenience when you do come back to obtain a gold star or renew your driver license or state ID, we ask that you bring your documents back in,” said Sheri Kajiwara, director of the city Customer Services Department.

The company says there was a backup system in place that’s supposed to keep the data when the hard drive crashed, but the spokesman says it was not properly configured.

“We were not aware that certain documents were not backing up properly or certain images were not backing up properly,” said Purdy.

“Aren’t they checked on a regular basis to make sure that the backup system is working properly?” KHON2 asked.

“Yes, they are checked. I don’t have the details on what that plan was and what transpired during that period of time,” said Purdy.

It’s not clear when the city will contact the people affected. Officials say it involves people in the neighbor islands, so the city has to coordinate with the other counties.

We’re also checking on how much the city pays Marquis ID Systems for the service, and whether it will pay for any additional cost that the city might incur from the crash.

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