Big Island Department of Water takes in-person appointments for selected services


File – Hawaiian Electric Company (HECO) first responders are en route to a power outage on the Big Island that is leaving 1,257 customers without power on Saturday, Dec. 26.

HONOLULU (KHON2) — The Department of Water on the Big Island will take in-person appointments starting July 1. 

Appointments can be made to start a new water service, or get help with an existing water account or other in-person assistance.

In person bill payment is still not available through July 1. 

  • To make an appointment, please call:
  • Customer Service: Hilo: (808) 961-8060 
  • Waimea: (808) 887-3030
  • Kona: (808) 322-0600
  • Engineering Division: (808) 961-8070

All customers will answer a short questionnaire about their health, apply provided hand sanitizer and wear a face covering.


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