Two weeks after a failed launch, the Hawaii Health Connector is finally ready for customers.
The insurance website was scheduled to begin operating on Oct. 1, but technical glitches prevented that.
Many of the technical problems have been worked out, but if you're looking to compare health insurance prices, be prepared for hurdles.
The Hawaii Health Connector is designed to help you find health insurance coverage for yourself, your family or your small business.
"The Hawaii Health Connector now provides an opportunity to make that experience more user-friendly and seamless for the consumer," Hawaii Health Connector Executive Director Coral Andrews said.
The two-week delay didn't answer a lot of technical questions.
"We had every intention of going live on October the first. When we got closer to October the first, we determined that the system need a little more time to be ready to go live," Andrews said.
If you want to shop around for health care policies, be ready to spend some time on the computer or on the phone. For a portion of Tuesday afternoon, the entire system was down. KHON2 was told by a spokesman that would happen from time to time.
You still have to submit private information before you are allowed to compare policies. A spokesman said that issue is being addressed. But Andrews says the Hawaii Health Connector is moving forward.
"We have an obligation to insure that our community who is uninsured and small businesses have access to health insurance coverage. Very plain and simple. It's part of our value system, our value base," Andrews said.
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