Flu Fears Gets Woman Kicked Off Flight

Reported by: Marisa Yamane
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Updated: 11/11/2009 7:24 am

A Hawaii Kai woman and her daughter are back home tonight after going through an ordeal at Tampa Airport in Florida.

A flight attendant thought the woman had the swine flu, so she and her daughter were removed from the plane.

Mitra Mostoufi and her 12-year old daughter Paige arrived at Honolulu Airport from Tampa via Denver a day late, tired, and frustrated.

"I couldn't wait to get home," said Mitra Mostoufi of Hawaii Kai.

Mitra and Paige were in Florida over the weekend for a relative's wedding, and were supposed to come home on Monday.

But they got kicked off the plane in Tampa.

"I took the wrong medication at the wrong time so my stomach reacted, and I sat down on the plane and got sick," said Mostoufi.

So she asked one of the United Airlines flight attendants for a motion sickness bag.

"And she said oh do you have the flu? No. Do you have a fever? No. What's wrong? My stomach hurts. What if I had something bad to eat?" said Mostoufi.

Mitra went to the restroom and says when she came out...

"They come out in the plane screaming get your belongings, let's go let's go, you're a health risk, you're sick. And I'm going what?" said Mostoufi.

The Mostoufis were escorted off the plane.

"I was very angry, embarrassed in front of everybody," said Mostoufi.

"They didn't have a right to do that," said Paige Mostoufi.

But United Airlines said in a statement: "The crew does have the right to remove a passenger from a flight if the person is visibly ill."

A United employee told Mitra they thought she had the swine flu.

"And right as they're telling me this they're booking me on an American flight, so i'm saying if I'm a health risk why are you sending me to American? They probably oversold, I don't know they were looking for an excuse," said Mostoufi.

Mitra says she didn't even get an apology from a United employee until a local news crew in Tampa started interviewing her.

She and Paige were then rescheduled for the same flight the next day, but says United never even offered them accommodations overnight.

The Mostoufis are Iranian-American.

When asked if she thought the ordeal had something to do with her race, she said: "Of course it could've been an issue. Right now, I don't know anything."

What they do know is they're happy to finally be back home.

"We're not going anywhere for awhile," said Mostoufi.

Mitra and her husband bob say they're still trying to decide whether to sue United Airlines.

They've already received calls from attorneys in New York who are willing to represent them.



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shirin - 11/11/2009 1:13 PM
There were no licensed medical practioners on the crew, but, they did stay at a Holiday Inn last night! get drunked see front page united airline pilot was drunked.and passeger get kicked off flight i hope this lady take them to court.

shirin - 11/11/2009 12:56 PM
This nonsense about H1N1 needs to stop. The symptoms of swine flu are mild compared to the normal flu. A lot of people with the swine flu don't even realize they have it. Airline employees are not health care practioners and cannot assess health any better than you or me. Not to mention, why the paranoia when the fatality rate of H1N1 is less than one tenth of one percent?this is completely getting out of hand...geez...I sneeze when the sun hits my face...where did they get their creditials in diagnosing...unbelievable untied Airline has the right to refuse the rights and services to whom they wish as long as they have a compelling interest to do so. Where comes to question is what was the compelling interest to remove Ms.Mostoufi off the flight and proceed in booking her for another flight. This has yet to be explained. For yes they may say it was in the health interest of the passengers and crew. But then why book her for another flight if she is a health hazard. So i come to the conclusion that United Airline was in fault for they have yet to provide evidence. And Ms. Mostoufi should be compensated for what they have done to her and her 12 year old daughter from which i can assume must have been terrified.

queenem - 11/10/2009 11:04 PM
In today's age, when the world is becoming smaller and smaller, and people travel all over the world, there are many germs that are transmitted in a short amount of time. The swine flu is like none other in it's ability to spread to many other people in a short amount of time. I think ALL airlines should adopt the policy that people should not accept people on the plane if they are sick- the same as other countries do, and the same procedure as when the sars disease was contaminating. If many people on the plane get sick and pass it to other, it creates a pandemic. I wish the President the the CDC would enact these procedures. When a child goes to school sick, they are told to stay home, and schools are closed down. It is even worse on an aircraft, when there is little circulating air, and many passengers in a closed cabin. What if the pilot got sick? Other countries, have better screening that has thermography that shows a person's temperature, and are denied boarding if they are ill. If these procedures were observed, businesses would save money because of less sick people in the US, Etiquette has already changed for for shaking hands in public because of the H!NI, and kissing, and shaking hands. It could be a matter of life and death. The passenger needs to know that if they are sick, they are required by their airline to inform their captain. A person should not knowing board a flight if they are sick

shirin - 11/10/2009 6:30 PM
i think crew should be asking united airline pilot is he being over alcohol limit before kicking off pasenger with out proff.

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