Kim Barthlomew and her son James were on their way to Honolulu airport when they got a phone call informing them about the crash.
They had no idea what had happened, and found out their flight was cancelled when they got to the airport.
"Not really what you want to hear oh plane crash they had to shut down an airport," Kailua resident James Sweeney said.
"And then I got the phone and got the instagram picture of the plane and which only made me more nervous," James Mom Kim Barthlomew said.
Barthlomew was worried, because her son would be travelling on a plane soon.
"I'm actually nervous about him getting on a plane right now its just not what you want to hear when your son is getting on a plane," Barthlomew said.
Her son was on United flight #1720 scheduled to stop in San Francisco on his way to Connecticut to visit his dad.
"I wouldn't mind bringing him home for at least one more day I'd feel a little better," Barthlomew said.
The Bellums from Ohio had to change their flight as well.
"I'm very upset because we wanted to meet someone there in San Francisco but I can understand the situation like it's a natural calamity the flight crashed it's not in our hands," Ohio resident Sai Bellum said.
Other passengers missed flights due to the changing nature of the situation in San Francisco.
United flight #724 was first scheduled to leave at 12:30 p.m. But the company texted passengers that the flight was delayed til 3 'oclock.
"We got a text saying our flight was delayed due to the tragedy of that flight going down," Massachusetts resident Elaine Dichiara said.
Then 45 minutes later, the flight was switched back to the original 12:30 departure time causing many passengers to miss that flight and rebook.
"Gotta call my family pick me up again take me home try to make it on time next time," Ewa resident Dave said.
Two flights arriving from San Francisco to Honolulu and one flight heading to San Francisco from Honolulu were cancelled.
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