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Computer issue resolved for driver licensing centers

After three straight days, the computer issues plaguing driver licensing services across the state have been resolved.

The city announced Thursday that motor vehicle registrations, driver licensing services, and state IDs are now being processed as normal.

Staff and vendors had worked around the clock to identify and repair a configuration problem that affected the system's security software.

Some drivers told KHON2 they were frustrated about the delay, but are glad things are working again.

"This is my fourth time coming to a DMV in the past week," said Kaimuki resident Adam Simon. "I went to Hawaii Kai three times, and finally I saw online that this one was open and the driver's license system was up, but it still looks like it'll be a serious undertaking."

"It's inconvenient for a lot of people, because a lot of people take off work to do this, because they're only open during the weekdays. That's what I did," said Hawaii Kai resident Malcolm Ako.

The city still plans to have the Kapalama Driver Licensing Center open on Saturday from 8 a.m. to 4 p.m. to help alleviate the backlog caused by this week's problems. Driver's licensing road tests will not be available as it was not affected by the computer issues and the center's satellite city hall will remain closed.

Drivers who have motor vehicle registrations that expire on June 30 have an extra week to register their vehicles, either in person at a satellite city hall or by mail postmarked by July 7. There is no extension or penalty waiver for online vehicle registration payments.

Expired driver's licenses won't receive any extra grace period, because there's already one in place. You have 90 days past the expiration date to get it renewed without a penalty fee. Keep in mind, if you are caught driving with an expired license, you will be cited.

This was a statewide issue and neighbor islands were also affected. The state pays the City and County of Honolulu to service all the other counties and maintain one big DMV database.

Just like Oahu, all neighbor islands are extending their motor vehicle registration renewal deadlines from June 30 to July 7.

County officials tell us they've been in contact with the police departments, asking officers to cut drivers some slack over the next week if their registration tags expire at the end of June.

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