HONOLULU (KHON2) - If you need to renew your driver's license, the city wants you to make an appointment first.
It's a new system at several satellite city halls, but some people didn't know about it, and wondered why.
Customer Services Director Sheri Kajiwara tells us the city started using the appointment system on Thursday at a couple of locations so that the waiting times and long lines would be shorter.
Matthew Miller did his research before walking into the Hawaii Kai Satellite City Hall.
"I went online. I came very prepared. I got all my documents," he said.
Instead of getting a renewed driver's license, Miller was told he needed to make an appointment and had to come back.
"I think it's a good idea. I just think we need to be notified of it prior to it, not just show up and they say 'Hey, we made a change,' and I had to come back again a second time, which meant a second trip," said Miller.
"Last week, we tried to do a soft test of the program. That means turning it on, making sure it works, and making sure the kinks aren't there. When we got all our sites ready, then we were going to do a general announcement," said Kajiwara.
The city says it didn't make an announcement yet because it wanted to work out all the kinks first.
"There are kinks that we need to work on, so as we try to find something that needs to be fixed, we take it down. We try to fix it, and we try to get it up as soon as it's done," said Kajiwara. "Things like the appointment times weren't filling when people filled it."
The appointment system is now offered at four satellite city hall locations on Oahu:
- Fort Street Mall,
- Hawaii Kai,
- Pearlridge, and
- Windward City Shopping Center.
The city is hoping to have the appointment system at all satellite city halls and driver's licensing centers on Oahu by the end of the month.
"Give us a little time to work out the bugs, but I think it would be good in the long run," said Kajiwara.
Appointments are optional and can be scheduled up to one month in advance.
You can still walk in and that option will always be available for people who do not have access to a computer. The wait time for walking in may be long.
"If you have time, we'll try to tell you, 'Looks like your number will service in an hour, about two hours.' You can leave if you want and come back so that you don't waste your time standing in line," said Kajiwara. "If we're giving numbers and it looks like we may not be able to service you before we close our doors at four, we'll let you know that. If you want to stay and wait and take your chances, you're welcome to."
If you tried making an appointment online and can't find the location you're looking for, like at Hawaii Kai, it may be because the city is fixing one of those bugs. Officials say it should be fixed soon.