A Honolulu woman says a luxury Waikiki hotel is the source of her bed bug nightmares and she doesn't know where to turn for help.

Yumi Suh says she and several friends spent just over an hour at the veranda room at the Halekulani Hotel and returned home with much more than they arrived with.

"That's the one that was on the bed," said Suh. "They're so big, they're engorged with blood."

Yumi Suh gingerly displays what she discovered on her dress after a night at the Halekulani Hotel.

"1,2,3,4,5,6,7,8,9 and then I killed like three of them and I flushed them down the toilet," said Suh. "They've been feeding for awhile."

Suh immediately informed the hotel and was eventually referred to it's insurance company.

"When they called me they said although they did found bed bugs because the place was not infested yet -- that they're not liable," she said.

Halekulani officials declined to comment because the case is still under investigation. But in a letter to Suh, an insurance investigator wrote: An exterminator was called in the following day to inspect, based upon your report, who then did find a small scattering of bed bugs at only one table, to the lower section of the chair. It went on to say: After the treatment, several other chairs at this table were then found to have a very small amount of bugs at the lower section.

"One female can lay up to 500 eggs -- and up to five a day -- so you only need one to infest your whole house," said Suh.

In the days that followed, more bites surfaced and more bedbugs.
"So when the Terminix guy came and we inspect the bed we found two of the bed bugs hiding in this corner," said Suh. "It's right there, there's two of them. We're going to I think just throw it away."

Suh spent 600 dollars to treat one bedroom. She says as an acknowledgement for her notice the hotel made a "Good Will" offer of $250 dollars to her. The offer is a thank you and is not intended to be a claim payment. "They did not apologize for the inconveniences," she said.

"We're trying to deal with this two weeks later and they're just pushing us off to the insurance company -- and they've already moved on -- the next day they closed it they got rid of everything and they opened up the lounge again," said Allen Lee, who was also bitten by the bedbugs.

"I've been having nightmares where I'm trying to catch a bug but they still land on me," said Suh.

The bedbug issue is nothing new to Waikiki hotels. A hotel official who asked to remain anonymous says it's not just a problem -- its an epidemic.