Hawaii Health Connector officials would not comment on day two of the official start-up of the system.
Part of the technical problem appears to be that the Connector turns is a number of different websites. One is informational. Another takes "applications of interest," and a third is the marketplace site where you shop for plans, called ConnectHawaii.com.
The Hawaii Health Connector is supposed to link up uninsured Hawaii residents with a health care plan that fits their needs.
"I spoke with my peers, we've had a lot of discussions about this online. This is not what you would expect of a $55 million project," said Peter Kay, Cybercom, Inc.
As recently as September 15th, ConnectHawaii.com linked to a godaddy.com website holding page.
That's according to website tracking program Wayback Machine.
And years before that, ConnectHawaii.com was a website for homesick kamaaina.
Representative Della Au Belatti was on a legislative oversight committee and is familiar with the Hawaii Health Connector.
"There was a glitch in the beginning, but my understanding is that they are fully functional, up and running at this time," Rep. Belatti said.
But it is still a complex maze to make your way through.
"It has a lot of characteristics that are not those you would expect from a quality organization, that is who have done this a bunch of times -- i.e. veterans. It's kind of like amateur hour," Kay said.
There is help for at least one neighborhood. Pearl City residents can learn more about the system during a hearing Thursday at 7 p.m. at Pearl City Elementary School, chaired by Rep. Belatti.
"So it's really important that people who think they may qualify for either Medicaid or some of these plans in the health care connector, that they go online and see what their options are," Rep. Belatti said.
The good news is you don't need a computer to find out more details.
For more information, call 877-628-5076.
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